Common questions.

A few possibilities: the fact wasn't extractable (questions, opinions, things about others, very short messages), extraction ran but confidence was below threshold, or the anchor was extracted but not surfaced in this particular thread because other anchors ranked higher. Check Settings → My Context to see what's actually stored.

Continio only surfaces what you've actually said to it. If you told a different AI tool something, it won't know unless you import that history or tell it directly. It will never fabricate a memory.

Go to Settings → My Context. Find the anchor, click Edit, and update the detail. Changes take effect on your next message. If the anchor is completely wrong, delete it. You can also add correct context manually via the + button.

Life anchors (personal facts about you) are global across all projects. Project memory and workspace files are scoped to their project. The model always has your life context regardless of which project you're in.

The most common cause is that not enough anchors have been extracted yet — particularly if you're new or haven't imported history. Give it a few conversations. Also check My Context to see what's actually stored. If anchors are there but responses feel generic, use the thumbs down button and describe what you expected.

During tool calls (writing a file, reading a file, running a web search), there's a pause while the tool runs. The "almost there..." indicator shows this is normal. If it stops completely without finishing, use Regenerate to try again.

Yes — use the model selector next to the message input. Your selection persists for the session. Automatic routing is recommended for most use cases; manual selection is useful when you have a strong preference for a specific model's style.

If you attached an image, Continio switches to GPT-4o for that message because Claude's image format is different. If you had GPT-4o selected, it stays. This only affects models that don't support vision (Grok, Haiku, GPT-4o mini).

A file attached to a conversation exists only in that thread. Workspace files are persistent — uploaded once, available to any conversation at any time. The workspace is a Pro feature; per-thread file attachment is available on all tiers.

ZIP extraction supports text-based files only. Binary files, images, PDFs, and files over 200KB per individual file are skipped. HEIC images are not supported — convert to JPEG or PNG first. If the ZIP contained only binary files, nothing will be extracted.

When you delete a thread, Continio shows you any workspace files linked to it and lets you choose whether to remove them. They are not deleted automatically — you have to explicitly choose to remove them.

You move to the free tier automatically. Your data stays intact — anchors above 20 are retained but inactive, workspace files are retained but not accessible. Upgrade at any time to restore full access. No card is required for the trial.

You keep access until the end of your billing period, then drop to the free tier. Your data is not deleted. You can export everything from Settings → Export at any time.

Founders is a limited-availability offer for early members. You get Pro pricing locked for life (or Max pricing if you choose Founder Max), even if prices rise later. Founders also get early access to new features and a direct say in what ships next.